Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Who We Are

We are Strat-IQ ("we," "us," or "our"), a technology service provider registered in the UK. We are the data controller of your personal information under UK and EU GDPR.

2. What Data We Collect

We may collect the following categories of personal data:

  • Contact Information: Name, email address, phone number, and home address.

  • Booking Details: Service type, preferred dates/times, property details.

  • Payment Information: Processed securely by our payment providers — we do not store your full card details.

  • Technical Data: IP address, browser type, device information, cookies, and analytics data.

  • Communications: Emails, messages, and feedback you send us.

3. How We Use Your Data

We use your data to provide and manage our cleaning services, process bookings and payments, communicate with you regarding your bookings, promotions, or updates, improve our website and customer experience, and comply with legal obligations.

4. Legal Basis for Processing

We process your data under the following lawful bases: contractual necessity (to provide services you book with us), legitimate interest (to improve our services and protect our business), consent (for marketing communications, which you can withdraw at any time), and legal obligation (where required by law).

5. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers such as payment processors and IT support, professional advisors such as accountants or insurers, and authorities if legally required. All third parties must respect your data and only process it according to our instructions.

6. International Transfers

If your data is transferred outside the UK/EU, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

7. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes described above, unless a longer retention is required by law.

8. Your Rights

Under UK GDPR and EU GDPR, you have the right to access the personal data we hold about you, request correction or deletion of your data, restrict or object to processing, request data portability, withdraw consent where applicable, and lodge a complaint with the ICO (UK) or your local data protection authority.

9. Cookies

We use cookies for website functionality and analytics. You can manage or disable cookies in your browser settings.

10. Contact Us

If you have questions about this Privacy Policy, please contact us using the button below.