Keep your personal information up to date to ensure smooth communications and accurate records.
Where to Find This
Navigate to Services → User Profile tab.
Steps
1. Access Your Profile
In the Services section, click on the User Profile tab.
2. Update Your Name
Enter your details in the provided fields:
- First Name - Your given name
- Last Name - Your family name
- Display Name - How your name appears in the system
3. Update Contact Information
Email Address
Your email address is displayed but cannot be changed here. Contact support if you need to update it.
Mobile Phone
Enter your phone number with the country code (e.g., +44 7700 900000).
Tip: Always include the country code, even for local numbers.
4. Update Your Address
Fill in your full address in the respective fields:
- Street Address
- City
- State/Province (1-128 characters)
- Postal Code
- Country
5. Save Changes
Click the Save Changes button to update your profile.
What Your Profile Is Used For
Your profile information is used for:
- Account identification
- System communications
- Support requests
- Business documentation
Tips
Keep it accurate
Use your real details for account security and support purposes.
Use a monitored phone
Your mobile number may be used for account verification.
Check regularly
Update your details whenever they change.
Troubleshooting
Can't change your email?
Email changes require verification. Contact support for assistance.
Phone number not saving?
Ensure it's in the correct format with the country code.
Changes not appearing?
Refresh the page after saving to see updates.