Where to find this:
Services → Account tab → Usage section
Every subscription plan has usage limits for various features. This guide explains what limits exist, how to monitor them, and what happens when you reach them.
What Are Usage Limits?
Usage limits control how much you can use certain features based on your subscription plan. They help keep the platform sustainable while ensuring fair resource allocation.
Types of Limits
Hard Limits (Immediate Enforcement)
These stop you from exceeding the limit:
Pages
- Base: 7 pages
- Standard: 15 pages
- Pro: Unlimited
When you hit the page limit, the "Add Page" button is disabled until you upgrade or delete pages.
Calendars
- Base: 2 calendars
- Standard: 5 calendars
- Pro: 10 calendars
Can't connect more calendars once you reach your limit.
Custom Domains
- Base: Not available
- Standard: 1 domain
- Pro: 3 domains
Domain connection feature is locked on the Base plan.
Soft Limits (Usage Tracked, Warnings Sent)
These allow temporary overages with notifications:
Monthly Bookings
- Base: 50 bookings/month
- Standard: 200 bookings/month
- Pro: Unlimited
If you consistently exceed your limit, you may be asked to upgrade.
API Rate Limit
- Base: 1,000 requests/hour
- Standard: 5,000 requests/hour
- Pro: 20,000 requests/hour
Excessive API usage may be throttled.
Storage
- Base: 2GB
- Standard: 10GB
- Pro: 25GB
Includes images, files, and snapshots. Storage warnings sent at 80% and 95%.
Viewing Your Usage
Usage Dashboard
Access from your account:
- Go to Services → Account tab → Usage section
- See current usage for all features
- View limits based on your plan
What's Displayed
For each feature:
- Current usage (e.g., 5 pages)
- Plan limit (e.g., 7 pages)
- Percentage used (e.g., 71%)
- Status (OK, Warning, or Limit Reached)
Color-Coded Indicators
Common Limits Explained
Pages Limit
What counts: Every page in your website editor, including:
- Homepage
- About, Services, Contact pages
- Layout pages
- Hidden/draft pages
What doesn't count: Deleted pages (moved to trash don't count after 30 days).
How to manage:
- Delete unused pages
- Use layout pages to share structure (doesn't multiply limit)
- Upgrade to Standard (15 pages) or Pro (unlimited)
Bookings Limit
What counts: All bookings made by customers in the current billing month, including:
- Confirmed bookings
- Completed bookings
- Cancelled bookings (still count toward monthly total)
Resets: First day of your billing month.
How to manage:
- Track booking trends monthly
- Upgrade before busy seasons
- Use booking limits per plan to distribute demand
Storage Limit
What counts: Total file storage, including:
- Uploaded images
- Media library files
- Page snapshots
- Backup copies
How to manage:
- Delete old snapshots
- Compress images before uploading
- Remove unused media files
- Upgrade to a plan with more storage
Calendar Connections
What counts: Number of connected Google Calendars.
Why limited: Each calendar requires API quota and sync resources.
How to manage:
- Use one calendar for multiple locations if possible
- Remove calendars for discontinued services
- Upgrade for more connections
API Rate Limit
What counts: API requests per hour from your account, including:
- Website page loads (minimal)
- Booking actions
- Admin dashboard operations
- Third-party integrations
Why limited: Prevents abuse and ensures platform performance.
How to manage:
- Most users never hit this limit
- If you're building custom integrations, cache data where possible
- Upgrade to Pro for higher limits
What Happens When You Hit a Limit
Hard Limits
Immediate effect:
- Feature is disabled or blocked
- "Upgrade Required" message shown
- Unable to proceed without action
Example - Pages Limit:
- You have 7 pages (Base plan limit)
- Try to create an 8th page
- Error: "You've reached your page limit. Upgrade to Standard or delete a page."
- Can't create page until you upgrade or delete an existing page
Soft Limits
Warning phase (75-100%):
- Email notification sent
- Dashboard warning displayed
- Feature still works
Over-limit:
- Feature may be temporarily restricted
- Support may contact you to upgrade
- Account may be flagged for review
Example - Bookings Limit:
- Base plan: 50 bookings/month
- You have 40 bookings (80%)
- Email: "You're approaching your booking limit"
- Reach 50 bookings → Warning shown but bookings still work
- Consistently exceed limit → Asked to upgrade
Monitoring Your Usage
Dashboard Widgets
Many plans show usage widgets on your dashboard:
- Pages: "5 of 7 used"
- Bookings: "32 of 50 this month"
- Storage: "1.2GB of 2GB used"
Email Notifications
You receive emails when:
- Approaching a limit (75%, 90%, 95%)
- Limit reached
- Action required (upgrade or reduce usage)
In-App Warnings
Yellow banners appear when you're near limits:
- Top of relevant sections (e.g., Pages list shows "6 of 7 pages used")
- Upgrade prompts with direct links to plans
Managing Limits Proactively
Review Usage Monthly
Check your usage dashboard at the start of each month:
- Identify trends (increasing storage, consistent bookings near limit)
- Plan upgrades before hitting limits
- Clean up unused resources
Plan for Growth
If your business is growing:
- Upgrade before hitting limits (don't wait for errors)
- Consider annual billing for cost savings
- Pro plan removes most limits for peace of mind
Optimize Resource Usage
Pages:
- Delete unused draft pages
- Consolidate similar pages
- Use dynamic content where possible
Storage:
- Optimize images (compress before uploading)
- Delete old snapshots
- Remove unused media files
Bookings:
- Upgrade during busy seasons, downgrade in slow periods
- Encourage subscription bookings to manage limits better
Temporary Increases
Most plans don't allow temporary limit increases. If you need higher limits, upgrade to the next tier.
Limit Comparison by Plan
Base Plan
- Pages: 7
- Bookings: 50/month
- Storage: 2GB
- Calendars: 2
- Custom Domains: 0
- Snapshots per page: 3
- API Rate: 1,000/hour
Best for: Testing, very small businesses, single-service providers
Standard Plan
- Pages: 15
- Bookings: 200/month
- Storage: 10GB
- Calendars: 5
- Custom Domains: 1
- Snapshots per page: 10
- API Rate: 5,000/hour
Best for: Growing businesses, multi-service providers, 5-20 bookings/week
Pro Plan
- Pages: Unlimited
- Bookings: Unlimited
- Storage: 25GB
- Calendars: 10
- Custom Domains: 3
- Snapshots per page: Unlimited
- API Rate: 20,000/hour
Best for: Established businesses, high booking volume, multiple locations
Special Limits
Snapshot Retention
Auto-snapshots are automatically deleted after:
- Base: 7 days
- Standard: 30 days
- Pro: 90 days
Manual snapshots count against your per-page limit and overall storage.
Email Notifications
Some plans limit outbound emails:
- Booking confirmations
- Reminder emails
- Review requests
Base: 100 emails/month
Standard: 500 emails/month
Pro: 2,000 emails/month
SMS Notifications (Optional Add-On)
If you enable SMS notifications:
- Per-message charges apply
- Pricing varies by plan and volume
- Monitor SMS usage separately
Getting Help with Limits
When to Contact Support
- You're consistently hitting limits unexpectedly
- Usage seems incorrect
- You need clarification on what counts toward a limit
- You're planning rapid growth and want to discuss options
Upgrade Assistance
Support can help you:
- Choose the right plan for your needs
- Understand cost implications
- Time upgrades optimally
- Migrate large accounts
Common Questions
Q: Can I buy just more storage without upgrading my whole plan?
A: No, limits are tied to plan tiers. Upgrade to the next tier for more storage.
Q: What happens to my content if I exceed storage in the middle of the month?
A: You'll receive warnings but content remains accessible. You'll be asked to reduce usage or upgrade.
Q: Do deleted pages immediately free up my page count?
A: Pages moved to trash count for 30 days, then they're permanently deleted and don't count.
Q: If I downgrade, do I lose pages over the new limit?
A: You must delete pages before downgrading. The system won't let you downgrade if you're over the new limit.
Q: Can I monitor my team members' individual usage?
A: Usage is aggregated at the account level. Individual user tracking is not available.
Q: Do bookings from cancelled customers count toward my monthly limit?
A: Yes, all bookings (even cancelled ones) count toward your monthly total.
Best Practices
Set Up Alerts
Enable email notifications for usage warnings so you're never surprised.
Regular Maintenance
Monthly routine:
- Review usage dashboard
- Delete unused snapshots and media
- Archive or remove old pages
- Check booking trends
Plan Ahead
- Upgrade before hitting limits (not after)
- Watch for seasonal trends (busy months may need temporary upgrades)
- Set reminders to review usage quarterly
Communicate Limits to Team
If multiple people manage your account:
- Make sure everyone knows the limits
- Assign someone to monitor usage monthly
- Plan page/resource creation together