Auto-Publishing Settings

Category: Reviews

Where to find this:
Services → Customer Reviews tab → Manage Reviews sub-tab

What Is Auto-Publishing?

Auto-publishing determines how verified reviews are handled when submitted via an SMS link:

Setting	What Happens
ON	Verified reviews publish immediately
OFF	All reviews wait for your approval

Finding the Setting

1. Navigate to Customer Reviews

In the Services section, click on the Customer Reviews tab, then select the Manage Reviews sub-tab.

2. Locate Auto-Publish Setting

At the top of the Manage Reviews section, find the Auto-publish verified reviews toggle.

When to Use Auto-Publishing

Turn It ON If:

• ✅ You trust your customers' feedback
• ✅ You want reviews to appear quickly
• ✅ You send review requests to known customers
• ✅ You don't have time to manually approve each review

What customers see:

"Your review has been submitted and published. Thank you!"

Turn It OFF If:

• ✅ You want to review everything first
• ✅ You're concerned about inappropriate content
• ✅ You prefer full editorial control
• ✅ You want to respond before publishing

What customers see:

"Your review has been submitted and will be published after approval. Thank you!"

What Auto-Publishing Affects

Review Source	Auto-Publish ON	Auto-Publish OFF
SMS link (verified)	Publishes immediately	Needs approval
Public form	Always needs approval	Always needs approval
Google	N/A (managed by Google)	N/A

Note: Public form submissions always require manual approval to protect against spam.

Changing the Setting

Toggle the switch to change the setting:

• ON - Verified reviews go live immediately
• OFF - All reviews require approval

These changes apply only to new reviews. Existing published reviews will remain published.

Best Practices

Start with Auto-Publish ON
Most businesses find this effective since you control who receives review requests.

Monitor Regularly
Even with auto-publish, check your reviews weekly to ensure quality.

Switch to OFF if Issues Arise
If you encounter problematic reviews, switch to manual approval.

Remember: You're in Control
You decide who gets review requests, thus controlling who can leave verified reviews.

Removing Published Reviews

If a review should not have been published:

1. Find the review in the Manage Reviews sub-tab.
2. Use the options to unpublish or delete the review.
3. Contact support if you need further assistance.

Legitimate negative reviews are usually best left visible, as they demonstrate authenticity and give you a chance to respond professionally.