Configuring Your DNS Records

Title: Configuring Your DNS Records
Category: Custom Domains

Add the required DNS records to connect your domain to your website.

Where to Find This

Services → Custom Domain tab

What You'll Need

• The DNS records from your Domain Configuration page
• Login details for your domain registrar

Understanding the Records

You need to add two DNS records:

TXT Record (Verification)

This proves you own the domain.

Field	Value
Type	TXT
Name/Host	_dnsauth (or as shown)
Value/Content	The verification code provided
TTL	3600 (or "1 hour")

CNAME Record (Traffic)

This points visitors to your website.

Field	Value
Type	CNAME
Name/Host	Your subdomain (e.g., booking, www)
Value/Target	The endpoint URL provided
TTL	3600 (or "1 hour")

Adding Records by Registrar

GoDaddy

1. Log into your GoDaddy account.
2. Navigate to My Products → DNS.
3. Click Add under Records.
4. Select the record type (TXT or CNAME).
5. Enter the Name and Value.
6. Click Save.

Cloudflare

1. Log into Cloudflare.
2. Select your domain.
3. Go to DNS → Records.
4. Click Add record.
5. Select the type and enter details.
6. Click Save.

Cloudflare users: Turn OFF the orange proxy cloud for the CNAME record (set to "DNS only").

Namecheap

1. Log into Namecheap.
2. Go to Domain List → Manage.
3. Select Advanced DNS.
4. Click Add New Record.
5. Enter the details.
6. Click the tick to save.

Other Registrars

The process is similar for most registrars:

1. Find DNS settings or DNS management.
2. Look for "Add Record" or similar.
3. Enter the record type and values.
4. Save your changes.

Common Mistakes to Avoid

Adding the full domain in the Name field

• Wrong: booking.yourbusiness.com
• Right: booking

Including quotes in the TXT value

• Wrong: "verification-code"
• Right: verification-code

Wrong record type

• Make sure you're adding TXT and CNAME, not A or MX records.

After Adding Records

1. Wait up to 60 minutes for propagation.
2. Go back to Services → Custom Domain tab.
3. Click Verify DNS Configuration.
4. If successful, SSL provisioning begins automatically.

Checking Your Records

To verify your records are set up correctly:

1. Visit dnschecker.org.
2. Enter your domain.
3. Select TXT or CNAME.
4. Check that your record appears globally.

Troubleshooting

Records not showing in DNS checker?

• Wait longer - some changes take up to 24 hours.
• Double-check you saved the records.
• Verify you're editing the correct domain.

Verification still failing after 24 hours?

• Screenshot your DNS settings.
• Contact support for help diagnosing the issue.

Changed registrars recently?

• Make sure DNS is pointing to the new registrar.
• Allow extra time for nameserver propagation.