Customising Email Sender Settings

Title: Customizing Email Sender Settings
Category: Custom Domains

Set up who your emails come from and where replies go.

Where to Find This

Navigate to Services → Custom Domain tab → Email Domain sub-tab.

What You'll Configure

Setting	What It Does	Example
From Email	The sending address	hello@yourbusiness.com
From Name	The name customers see	Your Business Name
Reply-To	Where replies are sent	support@yourbusiness.com

Steps

1. Go to Email Domain Settings

In Services, click on the Custom Domain tab, then select the Email Domain sub-tab.

2. Enter From Email

This is the email address that appears in the "From" field.

Good examples:

• hello@yourbusiness.com
• info@yourbusiness.com
• noreply@yourbusiness.com

Tip: Use noreply@ if you don't want to receive replies to this address.

3. Enter From Name

This is the name customers see alongside the email address.

Good examples:

• ABC Cleaning Services
• Your Business Name
• Team at Your Business

4. Enter Reply-To Address

When customers click "Reply", their response goes to this address.

Good examples:

• support@yourbusiness.com
• hello@yourbusiness.com
• Your personal business email

5. Save Configuration

Click Save Changes to apply your settings.

Best Practices

• Use a recognizable sender name: Customers are more likely to open emails from names they recognize.
• Make replies easy: Use a monitored email for Reply-To so you don't miss customer responses.
• Be consistent: Use the same sender details across all your communications.
• Test your emails: Send a test email to yourself to see how it looks.

What Emails Use These Settings?

All automated emails from your website use these settings:

• Booking confirmations
• Review requests
• Form submission notifications
• Password resets
• Payment receipts

Changing Your Settings

You can update your email sender settings anytime:

1. Go to Services → Custom Domain tab → Email Domain sub-tab
2. Edit the fields
3. Click Save Changes

Changes apply to all future emails immediately.

Troubleshooting

• Emails not sending? Make sure your email domain DNS is fully verified.
• Replies not arriving?
  • Check the Reply-To address is correct
  • Check your spam folder
  • Verify the email account exists and is working
• Customers don't recognize your emails? Use a clear, recognizable From Name that matches your business branding.