Where to find this:
Services → Booking Management tab → Services sub-tab
In addition to subscriptions, you can sell one-off services that customers purchase individually. This is perfect for single sessions, consultations, or services that don't need recurring billing.
What Are One-Off Payments?
One-off payments (also called single-purchase services) allow customers to:
- Buy individual sessions or services without a subscription
- Pay once and book immediately
- Purchase credits that work across multiple services
Unlike subscriptions that auto-renew monthly, one-off payments are single transactions.
Use Cases
When to Use One-Off Payments
Discovery Sessions
- Initial consultations (financial planning, nutrition assessment, training evaluation)
- Trial sessions before committing to a subscription (intro class, sample lesson, test drive)
Occasional Services
- Services customers need infrequently (deep cleaning, equipment repair, event planning)
- Seasonal offerings (holiday decorating, tax preparation, spring tune-up)
Add-Ons
- Extra sessions beyond subscription limits
- Premium services not included in plans (rush service, extended time, specialty work)
Drop-In Attendance
- Classes that welcome walk-ins (yoga drop-in, workshop, open gym)
- Events and special sessions
When to Use Subscriptions Instead
- Regular weekly/monthly services (ongoing lessons, recurring cleaning, membership access)
- Long-term commitments with predictable revenue
- Services with quota limits per billing period
How It Works
1. Create One-Off Services
From your dashboard:
- Go to Services → Booking Management tab → Services sub-tab
- Click Add Service
- Configure the service:
- Name: "Drop-In Yoga Class" or "Single Consultation"
- Duration: How long the session takes
- Pricing: Set a fixed price (e.g., $25 per session)
- Link to your Stripe product for payment processing
- Click Save
2. Add to Your Website
Use the One-Off Services component to display these on your site:
- Open the Website Editor
- Drag the One-Off Services component onto your page
- It automatically shows all your one-off services as cards
- Customers can purchase and book immediately
3. Customers Purchase Credits
When a customer buys a one-off service:
- They click the service card on your website
- Enter payment info (Stripe Checkout)
- Receive credits added to their account
- Can immediately book the service using their credits
Credit System
How Credits Work
Credits are the currency for one-off services:
Credits don't expire unless you set an expiration policy.
Viewing Credit Balance
Customers see their credit balance:
- In the booking interface (shows available credits)
- In their account portal (full transaction history)
- After each purchase or booking
Multiple Services
If you offer multiple one-off services with different prices:
- Customer buys $25 yoga class → Gets 25 credits
- Customer buys $100 private session → Gets 100 credits
- Credits pool together
- Can use credits for any one-off service
Example: Customer has 125 credits. They can book:
- Five $25 yoga classes, OR
- One $100 session + one $25 class, OR
- Mix and match as desired
Credit vs. Subscription Booking
Your booking system can handle both:
Credit-Based Booking (One-Off)
- Customer selects service
- System checks: Do they have enough credits?
- If yes → Booking confirmed, credits deducted
- If no → Prompt to purchase credits first
Subscription Booking
- Customer selects service
- System checks: Is this service included in their plan?
- System checks: Do they have quota remaining this month?
- If yes → Booking confirmed, quota used
- If no → Prompt to upgrade plan
Setting Up One-Off Services
Step 1: Create Stripe Product
In your Stripe dashboard:
- Go to Products → Add product
- Name: "Drop-In Yoga Class"
- Pricing: One-time (not recurring)
- Amount: $25.00
- Copy the Product ID and Price ID
Step 2: Link in Your Dashboard
- Go to Services → Booking Management tab → Services sub-tab
- Click Add Service
- Fill in details:
- Service name
- Description
- Duration
- Link Stripe Product:
- Paste Product ID
- Paste Price ID
- Mark as One-Off (not subscription-based)
- Click Save
Step 3: Configure Locations & Availability
One-off services use the same availability system as subscriptions:
- Go to Booking Management tab → Availability sub-tab
- Create or select a location
- Add the one-off service to that location's offerings
- Set your schedule (same as subscription services)
Step 4: Add to Website
- Open Website Editor
- Drag One-Off Services component onto a page
- Customize styling (card colors, button text, layout)
- Preview to test
- Publish
Customer Experience
Purchasing
- Customer visits your website
- Sees one-off service cards (e.g., "Drop-In Class - $25")
- Clicks Buy Now
- Redirected to Stripe Checkout
- Completes payment
- Returns to your site with credits
Booking
- Customer goes to booking page
- Selects the service they purchased
- Picks a date and time
- System shows: "You have 25 credits. This booking costs 25 credits."
- Confirms booking
- Credits deducted, booking added to calendar
Viewing History
Customers can view their credit purchases and bookings in the Account Portal:
- Credit balance
- Purchase history
- Booking history
- Refund history (if applicable)
Managing One-Off Bookings
As the Business Owner
You manage one-off bookings the same way as subscription bookings:
In Google Calendar
- All bookings sync (subscription and one-off)
- You see which bookings used credits vs. subscription quota
- Cancel or reschedule as needed
In Dashboard Calendar
- Preview all upcoming bookings
- Filter by service
- Check which customers have remaining credits
Cancellations
If a customer cancels a credit-based booking:
- The booking is removed from your calendar
- Their credits are refunded (based on your cancellation policy)
- The time slot opens up for other bookings
Cancellation Policy: Set deadlines for cancellations (e.g., 24 hours notice required) in your service settings.
Combining Subscriptions and One-Offs
Many businesses offer both:
Example: Yoga Studio
Subscription Plans:
- Basic: 4 classes/month ($60/month)
- Unlimited: Unlimited classes ($120/month)
One-Off Option:
- Drop-In Class: $20 per class (no commitment)
Customer Journey:
- New customer tries a drop-in class ($20)
- Likes it, upgrades to Basic plan ($60/month)
- Later upgrades to Unlimited ($120/month)
Example: Consulting Business
Subscription Plan:
- Monthly Retainer: 4 hours/month ($400/month)
One-Off Option:
- Single Consultation: $150 per hour
Customer Journey:
- Occasional clients buy single consultations
- Regular clients subscribe to monthly retainer
- Retainer clients can purchase extra hours as one-offs if they exceed their quota
Pricing Strategy
Setting One-Off Prices
Higher than subscription per-unit cost:
- Subscription: $60/month for 4 classes = $15/class
- One-off: $20 per drop-in class
- Incentivizes subscription while still allowing casual customers
Lower than subscription for trial:
- Subscription: $100/month
- One-off intro session: $35 (normally $50)
- Encourages new customers to try before subscribing
Credit Bundles
Consider offering credit bundles for better value:
- Single class: $25 (25 credits)
- 5-class pack: $100 (125 credits = 25 credits bonus)
- 10-class pack: $200 (250 credits = 50 credits bonus)
This incentivizes larger purchases while still being non-recurring.
Common Questions
Q: Can credits expire?
A: You can set expiration policies in your service settings (e.g., credits expire 6 months after purchase).
Q: Are credits refundable?
A: Follow your refund policy. Typically, unused credits are refundable within a certain timeframe (e.g., 30 days).
Q: Can I convert credits to a subscription?
A: No automatic conversion, but customers can purchase a subscription separately. Unused credits remain available.
Q: Do one-off customers see subscription services?
A: Yes, in the booking interface. This can encourage upgrades to subscription plans.
Q: Can I limit one-off bookings per customer?
A: Yes, set limits in service configuration (e.g., max 1 intro session per customer lifetime).
Q: Do one-off services use Google Calendar?
A: Yes, all bookings (subscription and one-off) sync to your Google Calendar.
Best Practices
Encourage Subscriptions
Use one-offs as an entry point:
- Price one-offs slightly higher than subscription per-unit cost
- Offer "first session" discounts to attract trials
- Display subscription options prominently alongside one-offs
Clear Pricing
Make it obvious:
- "Drop-In: $25 per class"
- "Or subscribe to Unlimited for $120/month (save 40%!)"
Track Performance
Monitor which one-offs convert to subscriptions:
- How many intro session customers upgrade?
- Average time from first purchase to subscription?
- Which services are most popular as one-offs?